Terms & Conditions
Specializing in tailor made luxury and budget safaris in the entire East Africa and South Africa countries, we use our expertise and professional partners in the field to plan the ideal safari experience in all countries we operate in. Each safari is different in structure and cost, depending on specific individual needs, desires, interest and we are committed to being flexible, however the following terms and conditions apply.
We require a 50% deposit to confirm your reservations as per requested itinerary and your acceptance that that’s what you have asked for and the balance payable 45 days prior to safari or accommodation date. If it’s a last minute booking, our reservations officer you are dealing with will advise you on the best mode of payment like you can pay a deposit to confirm and balance payable on arrival in cash; this can apply to all other bookings too..
2. Cancellation Policy
Just in case any cancellation is done, we only charge what hotels charge us and the rest returned to clients less bank transfer charges as indicated below:
If cancellation is done:
• Between 0-7 days before safari date – 100% is charged.
• Between 8 – 35 days before safari – 25% or 50% is charged depending with the lodge/camp.
• Between 36 – 60 days – 10% is charged.
• 60 days and over – full payment returned less bank charges for the transfer and 5% operation cost.
3. Method of Payment
Payments are to be made directly into our bank account through a bank transfer or through paypal account or through the website secure online payment while booking your safari. However, all payment must be made in full and free of any bank charges.
4. Travel Insurance
All clients must take out comprehensive travel insurance covering them for personal effects, personal accident, medical and emergency travel expenses, cancellation and curtailment as the booking will be subject to cancellation penalties as detailed above.
5. Visas and Passports
It is important that you thoroughly check your visa requirements before your intended date of travel, as Denhum Holidays we cannot be held responsible should necessary visa requirements not be fulfilled. All visitors are required by law to have a minimum of two blank pages in their passport to enable the entry visa to be issued. If there is insufficient space in the passport, entry will be denied and the person is likely to be detained pending return to their country of origin. For more details and how to apply online, visit: http://evisa.go.ke/evisa.html
6. Air tickets
In order to comply with international insurance requirements all airline tickets must clearly show the passenger’s title, name and surname (as indicated in their passport). As this applies to both scheduled and charter flights we would be grateful if you could provide us with this information at the time of your reservation.
The air fare and airport tax quoted are current and are subject to change without prior warning should the airline impose an increase in rates for any reason. Should the fare quoted not be available at the time of booking the next applicable fare will be booked and amended costs advised accordingly. Please note that fares may increase between time of booking, time of payment and the ticket being issued.
Denhum Holidays cannot be held responsible should airlines discontinue flights on certain routing or change scheduled timetables resulting in missed connections. Should an amendment in routing or itinerary be necessary, any additional costs incurred will not be borne by US.
7. General – Travel in Kenya & Tanzania
It is important that you take precautions against malaria prior to the commencement of your holiday. We recommend that you contact your doctor, pharmacist or travel advisory clinic for advice on the Malaria areas and as to which prophylactic is recommended.
7.2 Yellow Fever
Yellow fever vaccinations are no longer a legal requirement for entry into many countries but have seen it as must as you close bounders between Kenya, Tanzania and Uganda. Please note however that your country of origin, or other countries visited on your tour may require this certificate upon your re-entry. Please confirm with a travel clinic prior to travel.
7.3 Dietary Requirements
Any special dietary requirements must be advised at time of booking or well in advance at the check-in desk in all hotel, lodges and tented camp. We will do our utmost to comply with your requirements
7.4 Preferred clothing on safari
We recommend light cotton shirts and trousers / shorts. The best colors are khaki, beige and white. Light cotton, long sleeved clothing is recommended for game drives. Evenings can be cool/cold on game drives and some form of jersey or windbreaker is recommended even during the summer months
Tipping is at your discretion.
8. Have your question been answered above? Do not hesitate to contact us for any clarification or need any information on firstname.lastname@example.org